Return Policy

At Nida, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on eligible items.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The request must be submitted within 30 days of receiving your item.
• The item must be in its original condition, unworn, unwashed, and unused, with all original tags and packaging intact.
• Proof of purchase (order number or email confirmation) must be provided.

2. How to Initiate a Return

To start a return, simply follow these steps:

• Contact our support team at nidayouthful@gmail.com with your order number and the reason for return.
• Our team will review your request and reply within 24–48 hours with return instructions.
• Items returned without prior approval or authorization will not be accepted.

3. Damaged or Faulty Items

Please inspect your order upon delivery. If your package arrives damaged, defective, or contains the wrong item, please email us immediately at nidayouthful@gmail.com with photos or videos showing the issue. We will arrange a free replacement or issue a full refund immediately.

4. Non-Returnable Items & Exceptions

Certain items cannot be returned due to hygiene and health protection guidelines:

• Intimate apparel, shapewear, or swimwear that has been worn or removed from original protective seals.
• Gift cards or downloadable digital items.
• Items marked as final sale or clearance.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days, depending on your card issuer.